Returns & Refunds Policy

As a small business, we’re unable to accept returns or offer refunds, except in cases where a product arrives damaged, defective, or if you received an incorrect item. All Epiluma products purchased online are sold as-is, and all sales are final.

Damages & issues

We want you to feel confident in your purchase. If your order arrives damaged, defective, or incorrect, please reach out to us at care@epiluma.com within 14 days of receiving your order so we can make it right.

To help us assist you as quickly as possible, please include:

• Proof of purchase

• A clear description of the issue

• Photos (if applicable)

Please note: Items sent back without prior approval will not be accepted.

Why we don’t accept returns

We get it—returns have become an expectation in online shopping. But here’s something most brands won’t tell you: many returned products aren’t resold. Instead, they’re discarded because shipping them back often costs more than the product itself. In 2023 alone, 8.4 billion pounds of returns went straight to landfills, contributing to massive planetary waste and increasing carbon emissions.

Rather than adding to this cycle, we choose a different approach—one that aligns with our belief in conscious consumption, for both our skin and our planet. We know these choices may not be the easiest for our customers, but they reflect what we stand for: creating a better future while caring for our skin. Our focus is on getting it right the first time by creating high-performance, science-backed skincare that we proudly stand behind.

Your trust and support means everything to us.

If you have any concerns about your order, don’t hesitate to contact us at care@epiluma.com—we’ll do our best to assist you and typically respond within 24 business hours.