Shipping and Delivery

At Epiluma, we’re committed to delivering products to you safely and efficiently. Below, you’ll find details on shipping rates, delivery times, and international deliveries.

Shipping rates

Unless otherwise stated in a promotional offer, our standard shipping policy is as follows:

  • Free shipping within Hong Kong on all orders.

  • Free worldwide shipping on orders of USD 250 or more.

  • For orders below USD 250, shipping costs will be calculated at checkout.

Order processing & tracking

  • Orders are processed within 1–3 business days of purchase.

  • Once shipped, you’ll receive a confirmation email with tracking details.

International shipping & customs

For international orders, please note the following:

  • Estimated delivery time: 8–12 business days.

  • Orders may be subject to import taxes, duties, and customs fees, determined by local customs authorities and payable by the recipient.

  • If an order is refused due to unpaid customs fees, the original shipping cost will not be refunded.

  • P.O. Box is not accepted as a shipping address.

Shipping destinations

We currently ship to the following regions via FedEx, DHL, and SF Express:

  • United States (including U.S. territories)

  • United Kingdom

  • Australia

  • China

  • Singapore

  • Taiwan

Sustainability & responsible shipping

We know that global shipping isn’t ideal—it increases carbon emissions and slows delivery times. That’s why we’re working to establish local distribution partners in different regions. This allows us to reduce environmental impact, cut unnecessary shipping waste, and get your products to you faster.

If you’re interested in becoming a local distribution partner, we’d love to connect. Reach out to us at partnership@epiluma.com. 

For any shipping, tracking, or delivery inquiries, contact us at care@epiluma.com. We typically respond within 24 business hours.