Terms and Conditions
Last Updated on March 1, 2025.
Thank you for accessing www.epiluma.com (the "Website"). This website is operated by Starlight Dermal (Hong Kong) Limited (“Starlight”). Throughout the site, the terms “we”, “us” and “our” refer to Starlight. Starlight offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. We reserve the right to refuse service to anyone for any reason at any time.
1. Binding Arbitration
These Terms and Conditions contain provisions that govern how claims you and Starlight may have against each other can be brought. These provisions will, with limited exception, require you to submit claims you have against Starlight to binding and final arbitration on an individual basis, not as a plaintiff or class member in any class, group or representative action or proceeding. Please review the section entitled “disputes” for the details regarding your agreement to arbitrate any disputes with Starlight.
2. Privacy
Please review our Privacy Policy so that you may understand our privacy practices. Our Privacy Policy can be found here: https://epiluma.com/privacy-policy.
3. Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
4. For Personal Use Only
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms and Conditions.
5. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
6. Accuracy, Completeness and Timelines of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
7. Not Intended as Medical Advice
All information made available via the Services, including any product, service, business or medical information, is solely for informational purposes only. Such information is not a substitute for actual medical care. You should not use the information available on or through the Services for diagnosing or treating a health problem or disease or prescribing any medication. You should always speak with your physician or another healthcare professional before taking any medication or supplement, or adopting any treatment for a health problem. Persons requiring diagnosis or treatment, or who have specific questions related to their condition or care, are urged to contact their health care provider. Starlight makes no representation and assumes no responsibility for the accuracy of the information contained on or available through the Services, and such information is subject to change without notice.
8. Third Party Links
Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. Intellectual Property Ownership
All text, content, documents, names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, or other intellectual property appearing in the Sites or otherwise made available via the Services, and the organization, compilation, look and feel, illustrations, artwork, videos, music, software and other works on the Sites or otherwise made available via the Services (the “Materials”) are owned by Starlight and its affiliates or used with permission or under license from a third party (hereinafter collectively referred to as the “Owner”) and are protected under copyright, trademark and other intellectual property and proprietary rights laws. As between Starlight and you, all right, title and interest in and to the Materials will at all times remain with Starlight and/or its Owners. The word “Epiluma,” the “Epiluma” logo, and other marks, logos and titles are registered and/or common law trade names, trademarks or service marks of Starlight. Except as expressly provided in this section, nothing in these Terms or the Services shall be construed as conferring any license under Starlight’s and/or its Owner’s intellectual property rights, whether by estoppel, implication or otherwise. Notwithstanding anything herein to the contrary, Starlight may revoke any of the foregoing rights and/or your access to the Services, or any part thereof, including the blocking of your IP Address, at any time without prior notice.
10. Submitted Ideas, Reviews, Comments, and Other Content
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
11. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
12. Prohibited Uses
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. Disclaimers
While we strive to make the Services, Materials and the features, content and information provided through the Services reasonably helpful, useful, reliable and current, you understand and agree that your access to and use of the Services, the Materials, and all information available through the Services are at your own initiative and risk. We make no representation as to the quality, completeness, accuracy, reliability, or timeliness of any information made available via the Services. For example, products identified on a Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Site. In addition, we may make changes in information about price and availability without notice. We do not promise, covenant, represent, warrant or guarantee that you or any other user of the Services will obtain any particular or tangible result or goal through the use of the Services, or obtain any other product or service in connection with the use of the Services. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Services.
Without limiting the foregoing, the Services, the Materials, and any products made available via the Services are provided to you “AS IS” and “AS AVAILABLE” without warranty of any kind, either express or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, or non-infringement and any warranties arising out of course of dealing or usage of trade. Should applicable law not permit the foregoing exclusion of express or implied warranties, then Starlight hereby grants the minimum express or implied warranty required by such applicable law. No advice or information, whether oral or written, obtained by you from Starlight, its employees, agents, suppliers or any other persons shall create any warranty, representation or guarantee not expressly stated in this section.
Additionally, Starlight does not make any warranties that the Services or any products will be available on an uninterrupted, secure or error-free basis; that the Services or any products made available via the Services will meet your requirements or expectations; or that the Services, Materials, or any portion thereof, is correct, accurate, or reliable. Starlight reserves the right to change any part of the Services at any time without notice.
14. Limitation of Liability
Under no circumstances shall Starlight, its affiliates, or its contractors, suppliers, content providers or any other entity involved in creating, producing, or delivering the services or products, or any officers, directors, employees, representatives, or agents of any of the foregoing, be liable for any direct, indirect, consequential, incidental, punitive, special, exemplary, or similar damages or costs (including, but not limited to, lost profits or data, loss of goodwill, loss of or damage to property, loss of use, business interruption and claims of third-parties) arising out of or in connection with these Terms, the services, any products made available via the Services, or any other cause beyond the control of Starlight, whether based in warranty, contract, tort (including negligence), strict liability or any other legal theory, whether or not Starlight or any other party has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
Without limiting the foregoing, Starlight expressly disclaims all liability for any damages arising out of product misuse, abuse, improper product selection or non-compliance with any printed directions. Further, in no event shall Starlight, its affiliates, or its contractors, suppliers, content-providers or any other similar entity involved in creating, producing, or delivering the services or products, or any officers, directors, employees, representatives, or agents of any of the foregoing, be liable for any loss, cost, damage, or other injury, whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with: (a) the use of (or inability to use), or reliance on, the Services, the Materials, or any other information and content accessible on or through the Sites or Materials; or (b) the use, copying, or display of the site or the content or the transmission of information to or from the Services over the internet.
In a jurisdiction that does not allow the exclusion or limitation of liability for certain damages, the liability of Starlight, its affiliates, or its contractors, suppliers, content providers or any other entity involved in creating, producing, or delivering the services or products, or any officers, directors, employees, representatives, or agents of any of the foregoing, shall be limited in accordance with these Terms to the fullest extent permitted by law. Without limiting any of the foregoing, if Starlight, its affiliates, or its contractors, suppliers, content providers or any other entity involved in creating, producing, or delivering the services or products, or any officers, directors, employees, representatives, or agents of any of the foregoing, is found liable as a result of any claims or other matters arising under or in connection with these Terms, the services or materials, including without limitation in connection with the use of (or inability to use) the services or materials or the use of any product made available via the Services, such parties’ cumulative, aggregate, and maximum liability for all such claims and other matters in any calendar year shall not exceed $100.
The limitation of liability herein is a fundamental element of the basis of the bargain and reflects a fair allocation of risk. The services, materials, and products would not be provided without such limitations, and you agree that the limitations and exclusions of liability, disclaimers and exclusive remedies specified herein will survive even if found to have failed in their essential purpose.
15. Indemnification
You agree to indemnify, defend and hold harmless Starlight and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against all claims, disputes, demands, suits or other proceedings, and all resulting loss, damage, liability, cost and expense (including without limitation reasonable attorneys’ fees) arising out of or in connection with, (a) your access to or use of the Services and other Materials available on or through the Services, (b), your violation of these Terms, or (c) your violation of any rights of another. We reserve, and you grant to us, the right to assume exclusive defence and control of, any matter subject to indemnification by you. All rights and duties of indemnification that are set forth herein shall survive termination of these Terms.
16. Applicable Law and Dispute Resolution
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong, without resort to its conflict of law provisions. In the event of any matter or dispute arising out of or in connection with these Terms that is not subject to binding arbitration, you and Starlight will submit to the submit to the exclusive jurisdiction of the counts of Hong Kong.
17. Contact Us
If you have any questions or concerns about the Services or these Terms, please contact us here: care@epiluma.com.